Updates a currently open Ticket / Incident

POST

/ticketing/update

Request

Authorization

Add parameter in header

X-API-Key

Example:

X-API-Key: ********************

Body Params application/json

Example

{
    "ClientAccountID": 33000509079,
    "VIETicketID": 123456,
    "TicketStatus": 2,
    "TicketPriority": 1,
    "UpdateType": "Status",
    "NewNote": "Ticket has been updated and this is a new note added to ticket"
}

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://vieapiFQDN/ticketing/update' \
--header 'X-API-Key: <api-key>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "ClientAccountID": 33000509079,
    "VIETicketID": 123456,
    "TicketStatus": 2,
    "TicketPriority": 1,
    "UpdateType": "Status",
    "NewNote": "Ticket has been updated and this is a new note added to ticket"
}'

Responses

🟢200OK

application/json

Successful Operation

Body

Example

{
    "EbondingStatus": "Success"
}

Modified at 2025-05-07 03:07:55

Create a NEW VIE Ticket and return VIE Ticket ID

createresponse2xx